September 10 2014
Dear Lavalife Member,
First off, we’d like to thank you for choosing Lavalife.com for your online dating needs. We greatly value you as a customer and are as committed as ever to offering you the best online dating experience possible.
It is with this commitment to your online dating success and happiness in mind that we are excited to announce that Lavalife.com will be getting a makeover in the coming months. As of mid-November, the site will offer a brand new look and feel. From sign up and sign in to browsing profiles and sending messages – you can expect a much easier-to-use, more intuitive Lavalife.
The best part? We are giving all current Lavalife.com users a completely FREE one-month membership to check it out!
The new Lavalife.com will have some exciting new features, some of your old favourites, and will phase out certain legacy features. This is all to provide you with a more effective, enjoyable online dating product. To make sure you fully understand the changes we’ll be making, we encourage you and all of our users to read the New Site Guide below so you will know what the changes are and how to manage your profile before (and after) the transition.
We can’t wait to show you the new Lavalife.com. We know you will love it! Stay tuned for more updates, including our official announcement of the launch date.
As always, don’t hesitate to get in touch with questions, comments and concerns. Simply send us an email and we’ll get back to you as soon as possible.
Stay Tuned- Exciting things are coming! We look forward to continuing our relationship with you on the new Lavalife.
– Your Friends at Lavalife
New Site Guide
How Do I get my Free Month?
The first time you log into the new site, your free trial will be activated for the period of one month (30 days). This will give you plenty of time to look around and try out the new features. After your month ends, we will resume your normal package or ask you to select a new one (Note: all users will require a package on the new site). The one month free is our way of saying thank you to our loyal users and ensuring they are the first to check out the website and all it has to offer.
The Community Change
Lavalife has decided to change the three separate communities into an easy-to-use, editable search preference. Instead of having to make separate profiles within each category (dating, relationship and intimate), you will use just one profile and control who sees you (and who you see) by selecting the type of relationship you’re looking for. This way you can see others seeking casual dating, long-term relationships, hookups and more – without the headache of managing multiple message centres, profiles and photo collections.
So What Happens to My Three Profiles Now?
We will take basic information from your current profile, as well as your messages from all three communities. Your messages will appear within a single message centre. This means we’ll grab the information from your main profile (dating), and if the information we need isn’t there we’ll check if it’s available in your others (relationship, then intimate). Moving forward, you will use the same username no matter what relationship type you’re looking for. So, if you currently use a different username in each community, you will now use just one. When you sign in to the new site you will use your current login information and will be directed to the profile creation page to review your profile information. You’ll also have the opportunity to make edits and updates at that time.
What Information Will Stay the Same?
Your username and password will stay the same, as well as your email – so you can log in to the new site right away when it has launched. You will have the option to change all of these if you would like, but remember that changing something like your username might make it difficult for people who already know you to search you if you don’t let them know it’s been changed.
Some aspects of your profile will also be moved to the new site, including: profile picture, basic profile information, messages, billing details and any relevant site preferences. However, the new Lavalife.com will feature some new (and very fun!) profile questions, so you will need to fill those in when you set up your profile on the new site.
The new site will consolidate messages from all three communities into one convenient mailbox. Keep in mind that, on the new site, you will use a single username. Your previous mailbox history will display your historic usernames – so be sure to inform previous chat partners of the change so they are not confused and can continue to message you if they’d like.
We are recommending that over the next month you, and all other Lavalife members, take a look at your profiles and ensure that your dating profile (or whichever profile you use) has all the information in it that you’d like it to. This will make it easier for us to bring over the right information, and will save you time setting up your new profile as well.
Keep in mind that with the new site your one profile will be displayed to everyone within the search category you choose, so you may want to alter the content on your profile to be more universal and appeal to multiple relationship types.
The new site has plenty of great new features that we know you are going to love. Look out for a tutorial when the site is launched to learn about the new look and functionality.